General Inquiries

For questions related to accounts, billing, platform features, or partnership opportunities, please reach out to [email protected]. If you prefer, you may submit the form below and our team will respond in due course.

Developer Submissions

Usuha invites developers, startups, and technology partners to propose integrations, applications, or enhancements that extend the platform. Submissions should include a concise description, intended use case, any required access or documentation, and a point of contact.

Submission guidance:

• Send a detailed proposal to [email protected] with the subject line “Developer Submission: [Project Name]”.
• Provide links to technical documentation, API references, and any relevant security considerations.
• Specify timelines, onboarding requirements, and prerequisites as applicable.

Alternatively, you may use the general inquiry form above and select “Developer Submission” as the subject. Our partnerships team will route the submission accordingly.

Response Times

We are committed to delivering timely, precise, and actionable responses. Typical targets by inquiry type are outlined below, with adjustments made for workload and business hours.

• General inquiries: 24–48 business hours.
• Developer submissions: up to 72 business hours.
• Urgent security or outage reports: within 4 hours of receipt.
• Non-urgent requests received outside business hours will be addressed on the next business day.

Business hours: Monday–Friday, 09:00–17:00 UTC. Where possible, we will contact you through your preferred channel if it is provided in your message.